FAQ
How do I update my ownership info?
Change of Address - Please e-mail current information along with previous information to jquann@wpresort.com.
Name Change - Changes of name due to marriage, divorce, name change order - please provide us with a copy of the legal document showing the name change. For instance, if you have married, please send us a copy of your marriage license. If you have divorced, please send us a copy of divorce decree showing the name change. If you have legally changed your name, please send us a copy of your name change order.
Change of Ownership - Please provide us with a copy of your recorded deed (recorded in the Spotsylvania County Clerk's Office in Spotsylvania, Virginia) showing the change in ownership. If you need assistance with the transfer of your property - whether selling your property, adding someone to the ownership, or removing someone from the ownership - please contact Michelle Webster at (540) 972-7433 or by email at mwebster@wpresort.com. The names on the ownership can only be changed with a new recorded deed. If the deed does not contain all of the appropriate information, the owners association will reject the deed and cannot change the ownership records.
How do I receive my photo ID?
Card Owners - You must have your ID Card to receive discounts and access the resort pools and gym. Members who have not received their ID cards, can stop by the resort Reservation Building daily from 9:30am to 4:30pm, to have their card made. A picture is required and you must provide a valid ID like a drivers license.
If you have not received or have misplaced your permanent photo ID, the red temporary ID(s) given at check-in are valid for 48 hours only. To continue receiving discounts, you must get a Membership Card photo ID from the ID Center within that 48-hour time frame.
How do I ship medical equipment to the resort for my stay?
If you are planning to ship medical equipment (ex. oxygen, dialysis, etc.) to the resort, you must coordinate shipping with your medical equipment provider. Presidential Resort cannot accept equipment deliveries prior to the date of your arrival. You must also make prior arrangements through your provider to pick up the equipment from your unit no later than 10am on the date of your check-out. The resort is not responsible for the safekeeping of the equipment or any damages incurred. Penalty fees may be applied to your account if the equipment is delivered prior to your check-in date or not picked-up by 10am of your check-out date. Please call Resort Security with any questions at (540) 972-7433.
How do I pay my maintenance fee/annual assessment early when I haven't received a bill?
Please refer to the Unit Information page for the most current amount. You can also contact us at (540) 972-7433. If the upcoming year's fee has not yet been determined, simply pay the amount of last year's fee. If there is an increase we will bill you later for that increase. If an increase does occur and you have already received your reservation - your reservation is not changed, unless you fail to pay the increase amount when it is due.
I want to let a friend use my week. Can I give him/her my confirmation and send them up?
NO. You must let the resort know, in writing, in advance of your friend's arrival. The notification must include your signature. Call Reservations at (540) 972-7433 to request a key release form.
I have two reservations through RCI to arrive on the same date. How can I be sure the units are together?
If you contact our Reservations office after booking, they will work with you, based on availability. You may contact reservations by calling at (540) 972-7433 Monday - Friday 9am - 5pm or email anytime. This also applies if you are planning to visit for two or more weeks.
I have reservations through RCI for two consecutive weeks but for two different units. Can I stay in one unit for the two weeks?
We do our best to allow you to stay in the same unit for two weeks. This is handled on a case-by-case basis. You will need to contact the resort's reservation manager at (540) 972-7433 or bgrymes@wpresort.com